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We typically respond within 24 hours. For urgent issues, email support@writerpilots.com directly.
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Quick Answers
Common Questions
How quickly will you respond?
We aim to respond to all enquiries within 24 hours on business days. Pro and Business subscribers receive priority responses, typically within a few hours.
I have a billing issue — who do I contact?
Email billing@writerpilots.com directly for the fastest resolution. Please include your account email and a description of the issue.
Can I request a new AI agent or feature?
Absolutely! We ship new agents every month, often based on user requests. Use the form above with subject "Feature Request" — we read every single one.
Do you offer custom enterprise plans?
Yes. For teams over 10 or custom integration needs, email partners@writerpilots.com. We can accommodate custom models, dedicated support, and white-label options.